Support that scales. Customers that stay.
BobCustomer is an AI customer success worker — it resolves support tickets, predicts which customers are about to churn, automates onboarding, and keeps your NPS high without running your team ragged.
How It Works
Customer happiness at 10% of the cost
BobCustomer learns your product, your customers, and your support tone — then handles the majority of tickets automatically, escalates what matters, and flags churn risks before they happen.
Link your helpdesk, knowledge base, CRM, and onboarding flow. Bob learns your product documentation, customer history, and support playbooks.
Incoming tickets are triaged, answered, or escalated — with AI that understands your product well enough to resolve common issues autonomously.
Bob surfaces what needs human attention — complex escalations, churn risks, high-value customer issues. Your team handles the exceptions, not the routine.
What BobCustomer Does
Your customers get answers in minutes, not hours
BobCustomer replaces the support triage nightmare with AI that resolves the right tickets fast, keeps NPS high, and tells you who's about to leave before they do.
AI Ticket Resolution
Bob reads incoming tickets, drafts responses from your knowledge base, and resolves common issues autonomously — billing questions, how-to guides, password resets, account issues — without human involvement.
Churn Prediction
Bob analyzes support ticket frequency, NPS scores, feature usage drop-off, and billing anomalies — then flags customers at risk of churn with specific reasons and recommended saves.
Automated Onboarding
Bob runs structured onboarding sequences — welcome emails, setup checklists, check-in prompts at day 3, day 7, day 30. Tracks who's on track, flags who's falling behind, triggers CS outreach automatically.
Customer Health Dashboard
Live health scores per customer — support load, NPS, engagement, payment status, renewal date. Sort by health, prioritize CS outreach, and see your entire book at a glance.
Knowledge Base Management
Bob identifies articles that need updating based on ticket patterns — when the same question keeps coming in, it flags the content gap and drafts a new or updated article automatically.
NPS & Feedback Loop
Bob sends NPS surveys at the right moments, tracks scores over time, identifies what drives detractors vs. promoters, and generates reports your leadership team will actually read.
CS Metrics & Reporting
Resolution time, first response time, ticket volume, CSAT scores, escalation rate — Bob tracks every metric, flags trends, and generates weekly reports with commentary on what changed.
Proactive Outreach
Bob reaches out to customers before they have a problem — check-ins at product milestones, reminders to explore features they're not using, renewal reminders with value reinforcement. Proactive CS, automated.
Pricing
Customer success that scales with your product
AI ticket triage and response, customer health dashboard, CS metrics reporting. For growing SaaS companies with a small support team handling a growing ticket volume.
Everything in Starter, plus churn prediction, automated onboarding sequences, NPS tracking, and proactive outreach. For companies with established CS teams focused on retention.
Full CS suite — multi-tier support queues, SLA management, advanced churn models, custom CS workflows, white-label portal, and integration with your entire stack.
Stop losing customers to slow support.
BobCustomer resolves tickets faster, predicts churn before it happens, and keeps your NPS high — with AI that works 24/7 and never burns out.
Customer Voices
Built for the operators carrying the business.
"BobLeads ran a discovery campaign while BobOperator kept our pipeline, tasks, and follow-ups straight. We stopped dropping balls — and finally had time to think about the business instead of running it."
"BobBoard ran a real board meeting on a partnership decision, and BobConnect wired the resulting approvals into our CRM and inbox. The recommendation memo alone is worth the subscription."
"BobOmegaX put seven AI departments under one command layer, and BobX gives me a single view across all of it. It feels like I hired a chief operating officer who never sleeps."
Why Wiseman LLC?
Two platforms, one mission: helping businesses organize, execute, and grow — with human guidance and AI horsepower working together.